Saturday, July 11, 2009

The First Complaint Letter Music Video?

Wow, country musician Dave Carroll may have hit on something here. After more than a year of trying to get United to pay for repairing his guitar when baggage handlers threw it on the tarmac, he wrote a song about his experience and put it on YouTube.

I cringe a little watching it because two members of my family retired after long careers with United, but it's darn catchy and apparently effective-- United contacted him a few days later and offered to pay compensation, which he has asked United to donate to charity instead.

If only I had the musical talent (and YouTube), I might have written "Ikea didn't deliver my bookshelf" 10 years ago.

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